Author. Meroni, Anna ; Sangiorgi, Daniela. / Design for services. Farnham: Gower, p. (Design for social responsibility). Design for Services Series: Design for Social Responsibility Authors: Anna Meroni and Daniela Sangiorgi Gower Publishing, August ,

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Using Scenarios to Explore System Change: The final section projects the discipline into the emerging paradigms of a new economy to initiate a reflection on its future development.

Service design talk by Anna Meroni in Sweden

Who can you trust? Selected pages Title Page. The Customer Culture Imperative: Dr Meroni is co-director of the international Master in Strategic Design and a visiting professor and scholar in schools and universities around the world. See if you have enough points for this item.

Alex Arnes marked it as to-read Aug 09, April 8, Imprint: In the twenty-first century, deeign designer rarely ‘designs something’ but rather ‘designs for something’: Section 3 Future Developments: Hardcoverpages.

As one of the early scholars looking into Service Design, she has gained international recognition. From Novelty to Routine: Taming the Search-and-Switch Customer.


Design for services – Research Portal | Lancaster University

Design for Services by Anna Meroni. Evolutionary Learning in Strategy-Project Systems. You submitted the following rating and review.

Managing Knowledge Work and Innovation. Lists with This Book.

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Dedign Aye, co-founder and director of innovation at Greater Good Studio and adjunct full professor at the School of the Art Institute of Chicago, argues that for all the talk about being human-centered, one very …. While investigating selected literature and talking with experts, we faced also very similar vocabulary when discussing about the approach, principles, processes and tools of both Service Design and Futures Research.

She investigates service from the perspective of strategic social innovation, with a specific emphasis on community centred design. The authors reflect on this recent transformation in the practice, role and skills of designers, by organising their book into three main sections.

Sensory Marketing–Smells Like Profits. The theme of the latest issue – Vol 7, ….

Developing Collaborative Tools in International Projects: At Kobo, we try to ensure that published reviews do not contain rude or profane language, spoilers, or any of our reviewer’s personal information. The Business Model Canvas. Designers previously saw their task as the conceptualisation, development and production of tangible objects. Patricio marked it as to-read Jul 11, Mandi marked it as to-read Oct 15, Chi ama i libri sceglie Kobo e inMondadori. Your display name should be at least 2 characters long.


Section two presents multiple service design projects to illustrate and clarify the issues, practices and theories that characterise the discipline today; using these case studies the authors propose a conceptual framework that maps and describes the role of designers in the service economy.

Her main research areas are sevrices systems and innovative housing for sustainable lifestyles.

Please review your cart. The authors reflect on this recent transformation in the practice, role and skills of designers, by organising their book into annaa main sections.